How mbi33 handles your data — key commitments at a glance.
All personal data transmitted to and from the mbi33 Platform is protected by industry-standard SSL/TLS encryption. Data at rest is stored using AES-256 encryption.
You have the right to access, correct, and request deletion of the personal data mbi33 holds about you. Submit a data request via the support team at any time.
mbi33 does not sell your personal data to third parties for marketing purposes. Data is shared only with service providers essential to Platform operations and as required by law.
mbi33 uses cookies to maintain session security, remember preferences, and analyse Platform usage. You may manage cookie preferences via your browser settings.
Player data is stored on secure servers protected by physical and logical access controls. mbi33 conducts periodic security audits to maintain data integrity.
You may opt out of mbi33 marketing communications at any time by updating your account preferences or contacting support. Transactional messages cannot be disabled.
This Privacy Policy ("Policy") describes how mbi33 ("mbi33", "we", "us", "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you", "User", "Player") who access or use the mbi33 website at mbi33.one and all associated services (collectively, the "Platform"). This Policy forms part of and should be read together with the mbi33 Terms and Conditions.
By registering an account or using the mbi33 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform.
1.1 mbi33 is committed to protecting the privacy and security of its players. We recognise that you entrust us with personal information when you register an account, make a deposit, or interact with our services, and we take that responsibility seriously. This Policy explains transparently what data we collect, why we collect it, how we use it, and what rights you have in relation to it.
1.2 This Policy applies to all personal data processed by mbi33 in connection with the operation of the Platform, regardless of how it is collected — whether through the website, customer support interactions, email correspondence, or payment processing.
2.1 Registration and Identity Data. When you create a mbi33 account, we collect: full legal name; date of birth; residential address; email address; mobile phone number; username; and password (stored in encrypted form). This data is required to create and maintain your account.
2.2 Identity Verification (KYC) Data. To comply with our anti-money laundering obligations and to verify that players meet the minimum age requirement of 21 years, mbi33 may collect copies of: government-issued identity documents (Malaysian MyKad, passport, or driving licence); proof of residential address (utility bill, bank statement); and, where required, source-of-funds documentation.
2.3 Financial Data. When you make deposits or withdraw funds, we collect: payment method identifiers (e.g., masked bank account numbers, e-wallet identifiers for Touch n Go eWallet, Boost, or GrabPay); transaction amounts and timestamps; FPX and DuitNow transaction reference numbers; and USDT wallet addresses where applicable. We do not store full card numbers or full bank account credentials on our servers.
2.4 Gaming Activity Data. We collect records of your gaming activity on the Platform, including: game sessions played; wagers placed and outcomes; bonus usage history; Lottery 4D transactions; and sportsbook bet history. This data is required for account management, dispute resolution, and regulatory compliance.
2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including: IP address; device type and operating system; browser type and version; session start and end times; pages visited and features accessed; and approximate geographic location derived from IP address.
2.6 Communications Data. We retain records of communications between you and the mbi33 support team, including live chat transcripts, emails, and any documents you provide in connection with a support request.
3.1 Directly from you — through account registration forms, KYC submission, payment transactions, support interactions, and any information you voluntarily provide when updating your account profile.
3.2 Automatically — through cookies, web beacons, log files, and similar tracking technologies when you browse or use the mbi33 Platform. See Section 9 (Cookies) for further detail.
3.3 From third parties — including identity verification service providers used for KYC purposes, payment processors (such as FPX, DuitNow, or e-wallet operators), fraud prevention services, and analytics providers.
4.1 mbi33 uses your personal data for the following purposes:
5.1 mbi33 processes your personal data on the following legal bases:
6.1 mbi33 does not sell your personal data to third parties for marketing purposes.
6.2 We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Policy:
6.3 All third-party service providers engaged by mbi33 are required by contract to process personal data only for the specified purpose and to maintain appropriate security measures.
7.1 mbi33 operates globally and your personal data may be transferred to, stored, or processed in countries outside of Malaysia. Where such transfers occur, mbi33 ensures that appropriate safeguards are in place, including contractual data protection clauses with recipients, to protect your personal data to a standard equivalent to that provided under this Policy.
8.1 mbi33 retains your personal data for as long as your account remains active and for such additional period as is required by applicable law or reasonably necessary for the purposes described in this Policy.
8.2 In particular: account and transaction records are retained for a minimum of five (5) years following account closure to meet AML and regulatory obligations; KYC documentation is retained for the period required by the applicable anti-money laundering regulations in the licensing jurisdiction; gaming activity logs are retained for a minimum of two (2) years for dispute resolution and audit purposes.
8.3 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
9.1 The mbi33 Platform uses the following categories of cookies and similar technologies:
9.2 You may manage or disable non-essential cookies via your browser settings. Note that disabling certain cookies may affect the functionality of the mbi33 Platform.
10.1 Subject to applicable law, you have the following rights in relation to the personal data mbi33 holds about you:
10.2 To exercise any of the above rights, please contact the mbi33 support team via live chat or email at [email protected]. We will respond to verified requests within 30 days. We may require identity verification before processing certain requests.
11.1 mbi33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for data in transit, AES-256 encryption for data at rest, multi-factor authentication for administrative access, regular penetration testing and vulnerability assessments, and access controls limiting data access to authorised personnel on a need-to-know basis.
11.2 Notwithstanding these measures, no transmission of data over the internet can be guaranteed to be 100% secure. You are responsible for keeping your mbi33 login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.
12.1 The mbi33 Platform is strictly for adults aged 21 years and over. mbi33 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe that a minor has provided personal data to mbi33, please contact our support team immediately.
13.1 The mbi33 Platform does not include links to third-party websites or services other than those integral to Platform operation (such as payment gateways). mbi33 is not responsible for the privacy practices of any third-party services you may access independently. We encourage you to review the privacy policies of any third-party services you use.
14.1 mbi33 reserves the right to update this Privacy Policy at any time. Material changes will be communicated via notice on the Platform or by email to your registered address at least 14 days before taking effect. The date of the most recent revision is displayed at the top of this Policy. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
15.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mbi33, please contact our Data Protection team via live chat on the Platform, or by email at [email protected]. We are committed to resolving privacy concerns promptly and transparently.
Have questions about how mbi33 handles your data? Our support team is available 24/7 via live chat. Already a member? Log in and manage your privacy preferences directly from your account settings.
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